FreightGuard Service Guarantee
At First Freight, we understand that our customers entrust us with products that are often valuable, time-sensitive, and critical to their business. That is why we continuously seek ways to enhance our service offering and provide greater peace of mind throughout the delivery process.
As part of our commitment to being the logistics partner of choice, First Freight is proud to offer the FreightGuard Service Guarantee — an innovative value-added service designed to provide financial protection in the unlikely event that goods are lost or damaged while under the care, custody, and control of First Freight or its authorised agents.
The FreightGuard Service Guarantee offers:
• Protection against loss or damage to freight while in transit
• Competitive rates
• Fast, professional, and independent claims assessment
• No excess payable on approved claims
• A simple, transparent, and efficient claims process
While incidents are rare, the FreightGuard Service Guarantee demonstrates our commitment to customer service by ensuring that, when the unexpected happens, our customers have access to a fair, professional, and responsive claims process.
This initiative is another example of First Freight’s dedication to delivering dependable logistics solutions, exceptional service levels, and personal attention at competitive rates.
Easy Online Claims Submission
Submitting a claim is quick and simple through the FreightGuard Claims Wizard.
First Freight Couriers
To submit a claim for a First Freight Couriers consignment, click here:
The FreightGuard Service Guarantee Terms and Conditions form part of the First Freight Couriers Terms and Conditions of Carriage and can be viewed here:
First Freight Medical
To submit a claim for a First Freight Medical consignment, click here:
The FreightGuard Service Guarantee Terms and Conditions form part of the First Freight Medical Terms and Conditions of Carriage and can be viewed here:
