Services

 

SAME DAY SERVICE

This service provides a rapid door-to-door express delivery service, the same day of collection. Once the customer has placed the collection with First Freight, a driver is sent to the) Lt premises immediately to collect - collection is made within 60 minutes of placing the collection request. The consignment is taken directly to the airport, lodged on the first available flight - due to airline regulations, we need to lodge at least an hour before the flight leaves. Once the flight has landed, we are able to clear after 60 minutes, the shipment will then be taken directly to the consignee for delivery - this is normally affected within 90 minutes of the flight landing. The service is available to all Major Centres, serviced by scheduled airlines.

OVERNIGHT EXPRESS - DELIVERY BY 11:00

This service offers a fast, efficient and reliable Overnight Express Service. First Freight Couriers will affect a door-to door delivery service the following working day of collected by 11:00am. This service is available to all Major Centres, serviced by scheduled airlines.

ECONOMY - ROAD FREIGHT DELIVERIES

This service offers a Road-freight delivery service of between 24-72 hours. The line-haul vehicles to Durban, Bloemfontein, Kimberley, Port Elizabeth, East London, Johannesburg and Pretoria are loaded and dispatched every evening; delivery therefore takes place the following working day after collection. Delivery to Port Elizabeth and East London take 24-48 hours, depending on the times the vehicles arrive at the depot the next day. Our Road-Freight vehicles to Cape Town are loaded every Monday, Tuesday, Wednesday and Friday and our George vehicles loaded on a Monday, Wednesday and Friday, delivery therefore takes 48-72 hours.

EXPRESS PRIORITY - DELIVERED BY 09:00

This service provides special treatment for time sensitive, urgent documents and parcels. We offer a rapid door-to-door express delivery service, the following working day of collection. Delivery will take place by 09:00 the following working day of collection, first thing in the morning. This service is available to Major Centres, services by scheduled airlines.

NORMAL CARGO - NEXT DAY DELIVERIES

This service offers a delivery service the following working day of collection - during the course of the day. We are not able to guarantee a specific delivery time, as this service is serviced by express road or flown normal cargo - depending on the flight availability. The normal cargo/airfreight is lodged the same evening of collection, but these flights are only scheduled to leave the following morning, landing late morning - anytime from 11:00, or early afternoon. We endeavor to effect all deliveries the same working day that the flight is cleared, but in certain instances, airline delays may occur which will delay deliveries, thereby delivering on the 2nd working day after the collection.

 

ADDITIONAL SERVICES

INTERNATIONAL SERVICE

A comprehensive international network, offering international courier deliveries anywhere in the world, as well as International Road-Freight service to Southern African countries bordering South Africa.

SATURDAY COLLECTION AND DELIVERY SERVICE

All Saturday deliveries are sent via OVER NIGHT EXPRESS AIR, to ensure early clearance on Saturday morning, in order for us to deliver as early as possible. Surcharges and additional costs will apply.

AFTER HOURS COLLECTIONS AND DELIVERIES

This service applies to any deliveries which do not fall within normal office hours i.e. before 08:00 in the morning and after 18:00 in the evening. First Freight Couriers (Pty) Ltd runs 24 hours a day, 7 days a week, and is always available at any time to collect or deliver outside of normal office hours. Surcharges and additional costs will apply.

INSURANCE

Insurance is an additional service that we offer our customers. First Freight Couriers (Pty) Ltd does not attempt to derive any revenue from insurance premiums, the premium that we charge are paid directly to our Insurance Brokers. We provide a comprehensive cover, irrespective of the commodities, which is why we charge a standard premium.

First Freight Couriers (Pty) Ltd will not under any circumstances offer commercial settlements. We hand all insurance issues over to the insurance company, a process that we will manage on your behalf.

 

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